Home appliances & retailEvery order, delivery and repair, answered at any hour.
Speak to usIn production at one of the UAE's largest electronics retailers, inbound after-sales and outbound warranty renewals.
Example: Hi, my fridge stopped cooling this morning. It's still under warranty. The AI employee answers, and the result: Warranty visit booked, tomorrow 10:00; Fault details saved to the service case.
- ~500ms
- to answer a call
- 24/7
- including weekends and public holidays
- 90+
- languages, Arabic first
- Every call
- checked by ComplAI
Whether you sell appliances or service them.
Answer every order and delivery question, and sell more.
Order status
Where an order is, read straight from your order system.
Delivery booking
Delivery and installation slots booked while the customer is on the line.
Product questions
Sizes, features and stock answered from your own catalog.
Returns and exchanges
Your returns policy explained, and the return booked.
Payment links
A secure payment link sent the moment it is asked for.
Every customer's language
Arabic, English and 90+ more, from the first word.
Fault reporting
The fault, model and serial number captured in the first call.
Warranty checks
Warranty status read from your records before a visit is booked.
Technician booking
Visits booked into open technician slots, with a reminder sent.
Visit updates
Customers told when the technician is on the way.
Spare parts
Part availability and price answered from your parts list.
Hand-off to your team
Complaints and complex faults passed to a person with full context.
Extended warranty renewals
Called before cover ends, with the price, the payment link and the result saved to the lead.
Your technician arrives knowing the fault.
- Answered.Every call picked up in about half a second, day or night.
- Identified.The customer, product and warranty matched to your records.
- Booked.The repair visit goes straight into a technician's schedule.
- Handed over.Complaints and complex faults go to your team with full context.
- Customer
- Nadia K.
- Product
- Refrigerator
- Fault
- Not cooling
- Warranty
- Covered
- Visit
- Tomorrow, 10:00
- Transcript
- Attached
Example visit, ready for the technician
In short
xAIa's AI employees run after-sales lines for UAE electronics and appliance retailers: warranty checks, repair bookings, delivery updates and extended-warranty renewal calls, written straight into your CRM in Arabic and English.
Hear it for yourself.
Or listen to a recorded enquiry
0:00 / 1:13
Why retail and service teams choose xAIa.
First to every customer
Built for customer data rules.
Every conversation follows the rules your regulators set.
Identity checked first
An order number or phone number is checked before details are shared.
Every call on record
Recorded, transcribed and kept in the UAE.
Changes within your limits
Refunds and anything above your limit stay with your team.
Enterprise
Built to run inside your enterprise.
Processed in the UAE
Enterprise
Built to run inside your enterprise.
Processed in the UAE
In a UAE cloud, inside your private cloud, or on premise in your own data centre. Speech recognition, the language model and the voice can run in the UAE, so conversations are processed in-country, not only stored there.
Your CRM, ERP and case systems through their APIs.
Your existing numbers, through a SIP trunk, cloud PBX or your contact centre platform. WhatsApp, Instagram and web chat run on the same AI employee.
Role-based access, audit logs on every action, limits your team sets, PII redaction, and ComplAI checking every conversation. Your data never trains shared models.
As many calls at once as your lines carry, with 57,000 handled in a single day.
Last updated
Questions we get asked
Can the AI book repair visits into our technician schedule?
- Yes. It checks the warranty and the open slots in your scheduling system, books the visit while the customer is on the line, and sends a reminder before the technician arrives.
Does it work on WhatsApp as well as calls?
- Yes. Customers can call or message, and the AI employee keeps one conversation across both, so nobody repeats their order number.
What happens with complaints or complex faults?
- They go to a person on your team with the full conversation, the product and the warranty status attached.
Which languages does it speak?
- Arabic and English first, and 90+ languages in total, including a switch from one to another mid-conversation.